Terms and Conditions
Last updated: 30th October, 2026
These terms apply when you browse goldec.co.ke or buy from Goldec online, by phone, on WhatsApp or at our shop. Placing an order or accessing our website and shop means you accept them.
1. About Goldec
Goldec sells original mobile accessories, audio gear, watches and vlogging equipment from brands such as Apple, Samsung, Anker, Oraimo, Sony, Amaya, and more.
- Shop Location: Terry House, Mfangano Street, 3rd floor, shop 132, Nairobi
- Call, SMS or WhatsApp: +254703921201
- Email: sales@goldec.co.ke
- Website: goldec.co.ke
2. Genuine Products
We stock original products only. We buy from the brands, their authorized distributors and established suppliers. We do not sell copies or refurbished units listed as new.
3. Product Information
We describe each product from the manufacturer's specifications. Colours on your screen sometimes differ from the real product. Battery life, charging speed and range depend on your phone, settings and usage, so treat manufacturer figures as a guide.
4. Placing an Order
- You do not need an account. We take your name, phone number, delivery address and email at checkout.
- Your order is a request to buy. The sale is confirmed once we check stock and confirm delivery details with you.
- If a price or stock level on the website is wrong, we reserve the right to cancel the order. We tell you first and refund any payment in full.
- To cancel an order, contact us before it leaves the shop. After dispatch, our Return Policy applies.
5. Prices
All prices are in Kenyan Shillings and include VAT where it applies. Delivery charges are separate unless you are advised otherwise during order confirmation. We change prices without notice, but the price confirmed for your order stays fixed.
6. Payment
We accept M-Pesa and cash. Orders within Nairobi are paid on delivery, except in these cases:
- Your delivery location is known for insecurity or theft. We ask for payment before dispatch to protect our riders and stock, and we'll let you know when this applies.
- Your order total is above KES 50,000. We ask for payment before dispatch.
- The order is a gift, or the recipient is not the person who placed the order. In this case, we ask for payment before dispatch.
Orders sent outside Nairobi by courier are paid in full, including the courier fee, before dispatch.
Ownership of the goods passes to you once we receive full payment.
7. Delivery
Delivery areas, times and charges are set out in our Delivery Policy, which forms part of these terms.
8. Returns, Refunds and Warranty
Returns and refunds follow our Return Policy. Most products carry the manufacturer's warranty. Warranty repairs and replacements follow the brand's terms.
9. Limits of Our Responsibility
Goldec is not responsible for damage caused by dropping an item, water exposure, power surges, the wrong charger or cable, or use against the manufacturer's instructions. Our total liability for any order is limited to the amount you paid for that order.
10. Customer Service
Our staff and riders aim to treat every customer with respect. If something goes wrong, call, WhatsApp or email us and we will follow up until it is resolved.
11. Fraud Warning
We only trade through the phone number, email, website and shop listed in section 1. Goldec is not responsible for losses from people who use our name through other numbers, pages or websites. Confirm payment details with us before you send money, and report suspected fraud to us.
12. Intellectual Property
The Goldec name, logo, text and photos on this website belong to Goldec. Do not copy or reuse them without our written permission. Brand names and logos of the products we sell belong to their owners.
13. Changes to These Terms
We update these terms from time to time. The version on this page applies from the date it goes live.
14. Governing Law
Kenyan law governs these terms. We will first try to settle any dispute through arbitration in Kenya. If arbitration fails, either side has the right to take the matter to the Kenyan courts.